Frequently Asked Questions / Terms & Conditions
Terms & Conditions of LGcustoms.eu
ARTICLE 1 – COPYRIGHT & INTELLECTUAL PROPERTY
Please read these Terms and Conditions carefully before browsing our website or purchasing our products. By accessing our site and/or placing an order, you agree to be bound by the terms outlined below. Any ambiguity in the interpretation of these Terms will not be held against the author.
These terms apply to every offer made by the entrepreneur and to every agreement or distance contract between the entrepreneur and the customer.
It is strictly prohibited to use our products for illegal or unauthorized purposes. You may not violate any laws in your jurisdiction during the use of our service (including but not limited to copyright laws). In the case of counterfeiting our products, we will take legal action.
Any breach of these terms will result in the immediate termination of our services to you. We reserve the right to deny access to our platforms or services to anyone, at any time, and for any reason.
HANDMADE & MADE-TO-ORDER PRODUCTS
All items listed on our website are handcrafted in our own workshop. When you purchase an item from our site, you are buying a unique LGcustoms creation, not a product from the brand of any vintage or upcycled parts used.
Each item is made to order to avoid overproduction and to support a sustainable and ecological process. This may result in longer delivery times than usual.
ORIGINAL & AUTHENTIC DESIGNS
Every pair of LGcustoms sneakers is handmade and one-of-a-kind. We are not affiliated with or officially partnered with any brands such as Nike or Adidas. Although original branded base products are used, the designs are fully modified and personalized. As such, our prints and customizations are distinct from the original brand products.
ONE-OF-A-KIND CUSTOM SNEAKERS
Each pair is custom-made and tailored to your preferences. This makes every product unique and individually created. Minor design or color variations may occur, contributing to the exclusivity of each pair.
NO OFFICIAL BRAND AFFILIATION
LGcustoms is not affiliated, associated, or officially connected with any of the brands shown or mentioned on our website. All items are second-hand or upcycled; all trademarks and copyrights remain the property of the original brands.
Our authentication process is based on brand expertise and AI-based technology. The brands listed on our site are not responsible for our authentication results and may not acknowledge LGcustoms verification.
RETURN POLICY
Because our sneakers are custom-made and created according to your preferences, returns and exchanges are not accepted, unless there is a manufacturing defect. We provide a 6-month warranty on all custom sneakers.
QUALITY & WARRANTY
LGcustoms strives to deliver top-quality products. If you notice a manufacturing defect, please contact us within 30 days, and we will offer a suitable solution.
CUSTOM DESIGN OPTIONS
We offer both pre-designed sneakers and fully customized designs. For custom orders, feel free to contact us directly or reach out via Instagram.
SHIPPING & DELIVERY
We ship across Europe including the UK. Shipping costs vary depending on your location.
Estimated delivery time is between 1 to 2 working weeks.
All products are made-to-order, which may slightly extend the delivery time.
Once your order is ready, you’ll receive a shipping confirmation with tracking details.
If you have any questions about your shipment, just email us :).
CUSTOMS & IMPORT FEES
For orders outside the Netherlands, customs duties or import taxes may apply, depending on your country's regulations.
These fees are not included in the item price or shipping cost and are the responsibility of the buyer.
LGcustoms is not liable for any additional charges during the import process.
We recommend checking with your local customs office before placing your order if you are unsure.
VINTAGE BRAND CUSTOM DESIGNS
LGcustoms also offers custom designs using vintage brand elements. This is a premium service available on request only. If you're interested in a vintage brand concept, please submit your request via our contact form or Instagram DM.